Support / Account and billing

Terms of service

What Counterpart does, who stays in control, what it costs, and where the caps sit.

What Counterpart is

• A commercial service, not a law firm. Evan reads your contracts, sets positions, and negotiates them.
• Our standing line: "Commercial view on market practice, not legal advice."
• A clause that needs a lawyer goes to the panel, at a fixed price you agree first. See when a clause needs a lawyer.

You stay in control

• Nothing reaches the other side without your approval.
• Any change to a money term comes back to you first. Price, payment days, liability cap, indemnity cap, fees, term length, and the rest of the tested list.
• A deal-breaker holds and waits for you. Evan recommends, he never walks on your behalf.

Plans and the scan fee

Prices are AUD, ex GST.

• A panel lawyer's view is its own fixed price, quoted and agreed before anything is sent. See panel fees.
• See plans for what each one includes.

The human desk

• A Counterpart commercial manager may read your contract while reviewing one of Evan's drafts, before it reaches you.
• You consent to this when you sign up. It is logged, and you can see who at Counterpart opened your deal. See your data.

Acceptable use

• Counterpart is for your contracts and your own business. Pricing questions and negotiating strategy are fair game.
• It is not a general assistant. A question outside your business gets a friendly redirect.
• Fair use applies. A monthly allowance sits behind every plan, and Evan tells you when you are close to it.

Liability

• Our liability for a commercial view is capped at the fees you paid us in the last 12 months.
• We are not liable for your decision to sign or not sign. That call is always yours.

Cancellation

• Cancel any time.
• A live deal finishes or stops, your choice, before you go. See closing your account.

Governing law